SHIPPING & RETURNS POLICY

At Tartan Rock we will always work with you to ensure that you receive your item in the safest, most economical and most expedient manner possible.

Delivery - Worldwide

Most items are available from stock and will be dispatched within 28 working days. In some cases goods which are handmade may take 6 weeks to make and we will advise if this is the case.
Please Note -
We acknowledge every order by email and will advise a delivery date at that time.

Shipping Prices

Postage costs are transaction based, all goods are sent by International Signed For, Air Sure or in some cases courier depending on the cheapest option we find.

The cost for International Signed for and Air Sure
is between £5.00 and £5.15 ($8.32) + cost of airmail weight of the parcel, please see below the prices we use, as books are heavy items we decided to use transactional basis rather than per item base when calculating the shipping costs.

postage $15.79 when you buy goods between 1c to $19.99

postage $25.72 when you buy goods between $20 to $45.99

postage $30.56 when you buy goods between $46 to $74.99

postage $35.83 when you buy goods between $75 to $149.99

postage $47.78 when you buy goods $150 upwards

Delivery - United Kingdom

For delivery to UK please order from www.tartanrock.co.uk Coming soon tartanrock.eu.

Customs

There are no customs fees for sending goods within the European Union ("EU"). All goods sent internationally are marked as small packet and the goods are described accurately, with costs on the Customs Declaration Document.

Any customs or import duties are levied once the package reaches your country. These additional charges must be borne by you as we have no control over these charges and cannot predict what these may be. Please note that customs policies and fees vary from country to country and we advise that you contact your local customs office, in your country, for further information.

IMPORTANT NOTICE

Delivery times are supplied by Royal Mail and shipping time reflects the time it takes from our warehouse directly to your door. It is not possible to guarantee delivery times on any items. MacKlamm Ltd (Tartan Rock) can take no responsibility for delays caused during shipping, once goods have left the warehouse.

Christmas Deliveries

Due to the large volume of mail during the festive season in the postal system we advise that all orders are made well in advance for Christmas. Our current advise is that:
UK shipping: last date for stock items is: 14 December
Europe shipping: last date for stock items is: 11 December
US and rest of world shipping: last date for stock items is: 5 December

Returns Policy

You may return any item in its original condition and packaging within three days of having received your order for a full cash refund. You must contact us by email or fax within those three days of receipt of your order that you will be returning the item.

All goods returned are at the sender's expense

Notification of faulty goods should be made within three days of the goods being received

Inspect any received package thoroughly before accepting/signing for it

If you do need to return any goods, please remember to wrap the package securely as it may not be possible to offer a refund or replacement on goods which are damaged during return transit Mark your parcel clearly as 'Returned Goods' and send it to.

Tartan Rock
MacKlamm Ltd
20 Merryton Avenue
Giffnock, Glasgow G46 6DT
Tel: +44 141 583 3021
Fax: +44 141 571 7277
Email: enquiries@tartanrock.com
All disputes will be settled under Scottish Law.